Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) are an agreement between you and NexoSV Digital LLC (“NexoSV,” “we,” “us,” or “our”). By accessing nexosvdigital.com or using a service that references these Terms, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the website or affected service.

2. Eligibility and Authority

You must be at least 18 years old and legally able to enter a binding agreement. If you act for a company or organization, you represent that you have authority to bind it.

3. Website Information

Website descriptions, prices, examples, calculators, illustrations, and estimated outcomes are general information and are not guarantees or binding offers unless included in a signed agreement. We may correct errors, update content, change future pricing, and discontinue content or features.

4. Services and Client Agreements

NexoSV may provide website design, hosting, maintenance, SEO foundations, Google Business Profile assistance, reputation workflows, customer reactivation, CRM configuration, lead capture, messaging, analytics, and automation.

The specific scope, deliverables, page limits, revisions, support time, usage limits, timeline, pricing, and responsibilities are stated in a signed proposal, order form, statement of work, subscription order, or client-service agreement. If that agreement conflicts with these Terms, the signed agreement controls for that project.

Additional pages, redesigns, custom integrations, extensive content entry, photography, branding, advertising, and work outside the agreed scope may require a separate quote.

5. Fees, Billing, and Recurring Charges

You agree to pay all setup fees, recurring fees, usage charges, taxes, and other amounts stated in the applicable agreement or checkout.

Recurring billing

When you authorize a recurring plan, you authorize NexoSV or its payment provider to charge the payment method on file at the disclosed interval until the plan is canceled or terminated under the applicable agreement.

Failed or late payments

If payment fails or is overdue, we may retry payment, suspend hosting or managed services, pause campaigns or automations, restrict access, assess an agreed lawful late fee, or terminate service after any required notice.

Refunds

Setup work, completed labor, software usage, messaging, phone, AI, advertising, domain, hosting, and third-party costs are generally non-refundable once incurred, except where the signed agreement or applicable law states otherwise.

6. Cancellation and Termination

Cancellation requirements, notice periods, minimum terms, final billing, migration assistance, and the effect of cancellation are governed by the applicable signed agreement.

Unless another method is stated, you may submit a cancellation request to info@nexosvdigital.com. A request is effective when received and confirmed. Cancellation does not erase charges already incurred or obligations for an agreed minimum term.

We may suspend or terminate service for nonpayment, unlawful activity, abuse, security risk, platform-rule violations, or material breach.

7. Client Responsibilities

• Provide accurate information, approvals, content, access, and feedback on time.
• Review and approve website copy, claims, prices, messages, forms, offers, and campaign audiences.
• Own or have permission to use all supplied content, data, customer lists, logos, photographs, and trademarks.
• Maintain required licenses, insurance, permits, policies, and industry compliance.
• Ensure required consent and lawful basis for email, text, voice, review, and marketing activities.
• Protect credentials and promptly report suspected unauthorized access.
• Respond to leads, estimates, complaints, and questions requiring human judgment.

Client delays in information, approvals, access, feedback, or payment may extend timelines and affect performance.

8. Communications and Messaging

You consent to operational communications about your inquiry, project, account, billing, appointments, support, and security. Promotional communications are sent only when permitted by law.

If NexoSV configures SMS, voice, email, review, or reactivation workflows for a client, the client remains responsible for its contact lists, consent records, message content, quiet hours, opt-out handling, and industry-specific rules.

9. Third-Party Platforms and Usage Fees

Services may depend on third-party platforms such as WordPress, Elementor, hosts, registrars, Stripe, Google, CRM systems, communications providers, carriers, automation tools, analytics, calendars, and AI providers. Those parties may change prices, limits, APIs, policies, or availability.

Unless expressly included, variable costs such as SMS, email, phone minutes, AI usage, premium plugins, added users, domains, ad spend, and third-party subscriptions are paid by the client or billed separately.

10. AI and Automated Features

AI-assisted chat, drafting, classification, summaries, and workflow features may generate incomplete, outdated, inaccurate, or unsuitable output. AI output must be reviewed before use for pricing, estimates, legal or compliance statements, complaints, safety matters, or important decisions.

AI and automation support a business; they do not replace professional judgment or human oversight.

11. Intellectual Property and Ownership

NexoSV materials

NexoSV retains ownership of its pre-existing methods, reusable code, libraries, templates, processes, systems, know-how, documentation, and general components.

Client materials

The client retains ownership of materials it owned or validly licensed before providing them to NexoSV.

Project deliverables

Ownership or licensing of final deliverables is governed by the signed agreement and may depend on full payment. Third-party fonts, plugins, software, APIs, themes, stock assets, and platforms remain subject to their own licenses.

The NexoSV name, logo, website design, text, and graphics may not be copied, republished, resold, or used to create a competing work without written permission, except as allowed by law.

12. Portfolio and Publicity

Unless a signed agreement says otherwise, NexoSV may identify a completed public project and display public screenshots, the client’s name or logo, and a factual description of services in its portfolio, proposals, case studies, or social channels. We will not intentionally publish private customer data, credentials, or confidential information as portfolio material.

13. No Guarantee of Results

NexoSV does not guarantee search rankings, map placement, traffic, reviews, leads, conversions, bookings, revenue, return on investment, platform approval, or delivery rates.

Results depend on factors outside our control, including the client’s offer, pricing, reputation, response time, sales process, service quality, capacity, market, competition, budget, customer data, platform changes, and participation. Calculators, examples, and case studies are illustrative and not promises of future performance.

14. Acceptable Use

You may not use the website or services to violate law, platform rules, privacy rights, communications requirements, or intellectual-property rights; send spam or unlawful automated communications; upload malware; interfere with security; impersonate others; misrepresent a business; or promote fraudulent, abusive, or harmful activity.

15. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE AND SERVICES NOT GOVERNED BY A MORE SPECIFIC WRITTEN WARRANTY ARE PROVIDED “AS IS” AND “AS AVAILABLE.” NEXOSV DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that websites, integrations, automations, communications, hosting, AI features, or third-party platforms will be uninterrupted, error-free, secure, or compatible with every device or service.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEXOSV AND ITS OWNERS, PERSONNEL, CONTRACTORS, AND PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY; OR DAMAGES ARISING FROM THIRD-PARTY PLATFORMS, CLIENT CONTENT, CLIENT DELAYS, OR UNAUTHORIZED USE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEXOSV’S TOTAL LIABILITY WILL NOT EXCEED THE AMOUNT PAID TO NEXOSV FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM DURING THE THREE MONTHS BEFORE THE EVENT, UNLESS A SIGNED AGREEMENT PROVIDES A DIFFERENT LIMIT.

17. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless NexoSV and its owners, personnel, contractors, and providers from claims, losses, liabilities, penalties, and reasonable costs arising from your content, customer data, products or services, unlawful communications, infringement, violation of law, or breach of these Terms or an agreement.

18. Governing Law and Disputes

These Terms are governed by Georgia law, without regard to conflict-of-law rules. Unless a signed agreement requires arbitration or another process, disputes may be brought in courts with appropriate jurisdiction in Georgia.

Before filing a claim, each party agrees to provide written notice and attempt a good-faith informal resolution for at least 30 days, except when urgent injunctive relief is reasonably necessary.

19. Changes to These Terms

We may update these Terms as our services, technology, or legal obligations change. The “Last Updated” date identifies the current version. Changes do not retroactively modify a signed client agreement unless that agreement permits the change or the parties agree in writing.

20. Contact Us