Privacy Policy

1. Overview

NexoSV Digital LLC (“NexoSV,” “we,” “us,” or “our”) operates nexosvdigital.com and provides website design, hosting, maintenance, local visibility, reputation-management workflows, customer reactivation, lead capture, CRM configuration, and business automation services.

This Privacy Policy explains how we collect, use, disclose, and retain information when you visit our website, submit a form, contact us, purchase services, or use systems we provide.

2. Information We Collect

Information you provide

• Name, business name, email address, phone number, mailing address, and job title.
• Project details, service interests, business goals, website information, messages, meeting details, files, logos, photographs, content, credentials, and support requests.
• Billing and transaction information. Full payment-card data is generally processed by our payment provider rather than stored directly by us.
• Customer or business-contact data supplied by a client for CRM, review, reactivation, or communication workflows.

Information collected automatically

• IP address, browser, operating system, device type, approximate location derived from IP, pages viewed, links clicked, referring page, and session timing.
• Cookie identifiers, analytics, security logs, and technical diagnostic information.

Clients are responsible for confirming that they have the right and any required consent to provide customer or contact data to us.

3. How We Use Information

• Respond to inquiries, schedule calls, prepare proposals, and communicate about requested services.
• Create, deliver, maintain, support, and improve websites, CRM systems, campaigns, and automations.
• Process payments, administer subscriptions, maintain records, and prevent fraud.
• Send project, account, billing, support, appointment, and security communications.
• Analyze performance, diagnose technical problems, secure systems, and comply with legal obligations.
• Send marketing communications when permitted by law and consistent with your choices.

4. Email, SMS, and Phone Communications

If you provide contact information, we may use it to respond to your inquiry, discuss services, provide onboarding or support, send appointment reminders, and communicate about an active business relationship.

Promotional communications are sent only when permitted by law. Consent to receive promotional messages is not a condition of purchase.

We do not sell mobile opt-in data or SMS consent, and we do not provide it to third parties for their own marketing.

5. Cookies and Analytics

We may use cookies, pixels, local storage, analytics, and similar technologies to operate the website, remember settings, measure traffic, understand use, detect abuse, and improve performance.

You can control cookies through your browser and any cookie controls we make available. Blocking cookies may affect some functionality.

6. How We Disclose Information

We may disclose information to service providers that help us operate our business, such as hosting, WordPress and Elementor, cloud storage, email, analytics, security, CRM, scheduling, payments, communications, automation, and AI providers.

We may also disclose information to client-authorized integrations; to comply with law or legal process; to protect rights, safety, and security; or in connection with a merger, acquisition, financing, reorganization, or sale of assets.

We do not sell personal information for monetary consideration. We do not sell mobile opt-in data or SMS consent.

7. Payments

Payments may be processed by Stripe or another payment provider. The provider may collect card details, billing information, device data, and fraud-prevention information under its own privacy policy. We generally receive the transaction amount, status, date, and limited payment-method details rather than the full card number.

8. Data Retention

We retain information as reasonably necessary to provide services, maintain business and accounting records, support clients, comply with legal and contractual duties, resolve disputes, and protect our rights. Retention periods vary by data type and purpose.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards appropriate to the information we handle, which may include access controls, authentication, encrypted connections, backups, software updates, and reputable service providers.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Privacy Choices and Rights

Depending on your location and applicable law, you may have rights to request access, correction, deletion, restriction, portability, or information about how personal information is used. You may also opt out of eligible marketing communications.

We may verify your identity and may limit a request where permitted by law. Submit requests to info@nexosvdigital.com.

11. California Privacy Notice

If the California Consumer Privacy Act, as amended, applies to NexoSV or the relevant processing, California residents may have rights to know, access, correct, delete, and opt out of certain sales or sharing, and to receive nondiscriminatory treatment for exercising covered rights.

We do not sell personal information for monetary consideration. We do not sell or share mobile opt-in data or SMS consent.

12. Children’s Privacy

Our website and services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

13. Third-Party Links

Our website may link to third-party websites or services. We are not responsible for their content, security, or privacy practices. Review their policies before providing information.

14. Changes to This Policy

We may update this Privacy Policy as our services, vendors, practices, or legal obligations change. The “Last Updated” date identifies the current version. We may provide additional notice when required.

15. Contact Us